Last updated: November 2025
1. Introduction
This Privacy Policy explains how Keel Delivery, owned and operated by Oleg Anufriiev (Autónomo, NIE/NIF Y4804749V), collects, uses, and protects your personal information when you visit or make a purchase from www.keel.delivery.
By using this Website, you agree to the terms of this Privacy Policy.
For any questions about how we handle your data, please contact:
📧 info@keel.delivery
2. Who We Are
Data Controller:
Oleg Anufriiev — operating under the trade name Keel Delivery
Address: C/Cid 4, Paterna, Valencia, 46980, Spain
Email: info@keel.delivery
Keel Delivery is responsible for the processing of personal data collected through this Website in compliance with GDPR and Spanish Law 3/2018 (LOPDGDD).
3. What Information We Collect
We only collect the data necessary to provide our services and deliver your orders.
This includes:
- Your name and contact details (email, phone number).
- Delivery information (Vessel name, IMO No.).
- Order and payment details, processed securely through our payment providers.
- Technical information, such as cookies required for website functionality.
We do not collect or store card details on our own servers. All payment data is encrypted and processed by certified third-party gateways.
4. How We Use Your Data
We use your data only for legitimate business purposes, including:
- Processing and delivering your orders.
- Contacting you about your delivery or support requests.
- Managing invoices and legal obligations.
- Maintaining the security and functionality of the Website.
We do not sell or share your personal data with third parties for marketing purposes.
5. Legal Basis for Processing
We process your personal data under the following legal bases:
- Performance of a contract — when you place an order or request delivery.
- Legal obligation — to comply with Spanish tax and accounting laws.
- Legitimate interest — to ensure website security and improve customer service.
6. Data Retention
We keep your personal data only as long as necessary to fulfill the purposes above or as required by law.
Typically:
- Order and billing data: retained for up to five (5) years, as required by Spanish tax regulations.
- Contact or delivery data: as long as the customer maintains an active account or until the customer requests deletion.
7. Data Security
Keel Delivery implements appropriate technical and organizational measures to protect your information from unauthorized access, alteration, or disclosure.
All communications through the Website are encrypted (HTTPS / SSL). Keel Delivery may also communicate with customers via secure third-party platforms such as WhatsApp, Telegram, Microsoft Teams, or e-mail, solely for order coordination and customer-service purposes. These services apply their own encryption and privacy policies, which users can review directly on their respective platforms.
8. Your Rights
Under GDPR, you have the following rights regarding your personal data:
- Access – to know what data we hold about you.
- Rectification – to correct inaccurate information.
- Erasure (“right to be forgotten”) – to request deletion of your data.
- Restriction or objection – to limit processing in certain circumstances.
- Portability – to receive a copy of your data in a standard format.
To exercise your rights, contact us at info@keel.delivery and include proof of identity (as required under Spanish law).
If you believe your data protection rights have been violated, you can file a complaint with the Agencia Española de Protección de Datos (AEPD):
www.aepd.es
9. Cookies
We use only essential cookies required for the proper functioning of the Website and order processing. e do not use analytics, advertising, or tracking cookies.
For more details, please read our Cookies Policy.
10. Changes to This Privacy Policy
Keel Delivery may update this Privacy Policy from time to time to reflect changes in law or website operations.
Any modifications will be published on this page with the new “Last updated” date.
11. Contact
If you have questions about this Policy or how we handle your data, please contact:
Keel Delivery
📧 info@keel.delivery
📍 C/Cid 4, Paterna, Valencia, 46980, Spain